Danger or a crime
Immediate danger or crime in progress: 911. Other police concerns: Chula Vista Police, 619-691-5151. Give the location and observed behavior. Do not confront, follow or identify people publicly based on appearance. A private patrol is not an emergency service.
Gates, lights and safe access
Report broken locks, gates, lighting, alarms, paths or pool barriers to management. Ask for a repair date and an accessible temporary solution. Keep exits clear; do not disable gates or alarms. Ask City staff about the correct building or fire-safety route. County staff handle pool health; City staff can address unsecured pools.
Patrols, cameras and privacy
Ask management for the current patrol contact, hours and duties. For an incident, promptly request preservation of the relevant camera footage and access logs; identify the time and place. Ask who operates the system, how long records last and how review works. A request does not prove footage exists or give automatic access. Do not share entry codes or other residents’ images.
Parking, towing and belongings
Save current parking rules, permit, space and entrance-sign photos. If towed, request the grounds, authorization and itemized charges. Keep receipts and use the review contact on the tow notice. Do not physically interfere. Ask management about package security and recurring theft prevention; report crimes to police.
Threats, stalking or access needs
Use a safe device and a trusted support person if useful. For housing discrimination or disability-related access, seek civil-rights help. Survivors of domestic violence, dating violence, sexual assault or stalking in covered assisted housing may have federal survivor protections (VAWA), including emergency-transfer options. Ask your housing agency or an advocate privately; a community group is not a confidential crisis service.
Follow through
Keep dates, originals, repair requests, incident numbers and responses. Ask what was done and how it was checked. A notice, patrol visit or report count does not establish safety. Request language or disability access support. See the action guide for more ways to seek help.